Exchange and Returns

 

Exchanges & Replacements

We want you to feel confident shopping with Jaguarlily. If something isn’t quite right, we’ve made the return process as straightforward as possible.

Easy International Returns

Once your return is approved, we’ll provide the appropriate return address and instructions based on your location.

Approved returns can currently be sent to our designated return locations in:

United States · United Kingdom · Canada · Australia · Japan · South Korea · Taiwan · Italy

Please contact us before sending your return so we can provide the correct address and return instructions.

 

Returns

If you are not completely satisfied with your purchase, you may request a return within 21 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn and in their original condition.
  • Items must be returned with their original packaging.
  • You will need your order number and proof of purchase.
  • Your return must be sent using a trackable shipping service.
  • The return parcel must be dispatched within 21 days of receiving your order.

To request a return, contact us at sales@jaguarlily.com. Once approved, we will send you a return form together with the appropriate return address and instructions.

Return shipping costs are the responsibility of the customer and are non-refundable.

Items purchased during promotional sales, with discount codes or using store credit are not eligible for return.

Personalised items are non-returnable.

Original shipping charges are non-refundable.

 

Exchanges & Replacements

Every Jaguarlily order is quality checked before dispatch. In the unlikely event that you receive an item that is damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include clear photographs or video showing the issue so we can assess it promptly.

If an exchange or replacement is approved, we will provide the appropriate return instructions and return location.

Exchange items must be:

  • unused and unworn
  • in their original condition
  • returned with the original packaging
  • accompanied by your order number and proof of purchase

Please use a trackable shipping service and provide us with the tracking number.

For exchanges involving another size or variation, availability cannot be guaranteed until we receive and process your original item.

 

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed within 10 business days to the original payment method.

Please allow additional processing time depending on your bank or payment provider.

 

Gifts

If the order was marked as a gift and shipped directly to the recipient, an approved return will be issued as store credit.

If the order was not marked as a gift, any approved refund will be returned to the original payment method.

Return shipping costs remain the responsibility of the customer.